: February 16. Social Media Content Use Terms and Conditions. . 4. We take pride in our products so were sorry to hear youve received your order damaged. For your information, we are not responsible for such websites or material nor do we review or endorse them. Otherwise youll need to enter the details manually. Only one discount code can be applied per basket. Jan 24, 2023. Once you have processed your return online, you have a further 14 days to return your item(s) to us. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. Value 51. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. . If the order has been sent tracked then youll be able to click through to track it from your account. If you want to add new payment details then youll need to do this at the checkout stage. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. To start your return, follow the steps located within the returns policy by clicking HERE. What do I do if I have ordered the wrong item? Gift Vouchers are valued and issued in GBP Pounds. protection. We'll send you an email within an hour to let you know if the cancellation worked. Is any alcohol used in any of the products? You will receive your credit in the default currency of the Website. To make any be circumstances where we are not able to comply with your request. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. Not found the information you need? If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. For each competition, only one prize will be awarded per entrant / email address. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. You have certain rights in respect of your When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. Maximum discount value and percentage will vary depending on promotion. All of our decisions will be final and binding and no correspondence will be entered into. Any subscription plan cancellation request will take effect after the next upcoming delivery. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. Well also send you an email as soon as its on the way! The winner's name will be selected in a random draw, after the closing date, from all correct answers received. The Best Myprotein UK discount code is 'ZERMATT'. How long will it take for my order to be delivered? Our #1 protein powder for your everyday nutrition! legitimate grounds to continue to process your personal data; and where our My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. Once you place an order, the payment will show in your account as pending until we send the products to you. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. We'll send you an email within an hour to let you know if the cancellation worked. Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. to reattempt to process payment within 48 hours. What is the amino acid profile for X product? You agree not to: upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. $58.04 ($1.64 / Ounce) $ . Please double check the email you have entered! To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. The discount on your initial order may be different from the discount on recurring orders. Please refer to our Privacy Policy page. What extraction method is used for Impact Whey Protein? As we take fraud very seriously, you will face validation and authorization by us and the card issuer. Please refer to the terms and conditions of an offer. Reply from Myprotein. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). Our Customer Service team is always on hand to provide support and guidance. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. of your personal data, for example; where our purposes for processing your Otherwise, in the country in which your address belongs. We've all done it, ordered something and then realised later that it is no longer needed. Ideal when on a plantbased diet, it contains 90% . 8. Whether it's adding size, toning-up or losing weight. the controller in respect of your data will have been The Hut.com Limited. Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. If the Referee is using a referral code, the Referee must enter this code at checkout. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. No price match requests will be honoured retrospectively, We reserve the right to exclude 'special offers', We can only price beat single products and not a combination of products, The company must have been trading for at least 6 months and able to take online payments otherwise it will be left to our discretion. All entries must be received by the closing date specified in the competition. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? c. The initial payment for your subscription order will be taken at the time of checkout. pace at which THG has grown and advanced over the years and the successes weve Who WAS the controller? For more information, please visit our Privacy Policy page. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. Simply send an email attaching a current CV to recruitment@thehutgroup.com. arrow_forward. Discount codes cannot be used when purchasing a Gift Voucher. update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. We'll send you an email within an hour to let you know if it worked. This is not common and we want to resolve this as quickly as possible for you. account or by using one of our various contact options, which can be found by If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. You do, of course, Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us. Click Cancel. Myprotein Creatine Monohydrate Powder. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. Your account will show any previous orders youve placed. Please ensure your items are securely wrapped and your parcel contains all the information requested. which case please use the link you see at the bottom of the email. Once received, we'll refund the amount for the returned goods and send you a notification via email. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. All trade business is supplied on an ex-works basis. Absolutely! If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! If you need to return a product to us, please contact Customer Service who will advise you how to proceed. If you have any queries regarding these Terms then please contact us. All orders are subject to acceptance and availability. Use the enter key to expand submenu items. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. payment, you must cancel your order in advance. What should I do? We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. This can take 3-5 working days from the date we receive the return. Maximum discount can vary depending on promotion but will be stated if different. We'll send you an email as soon as the order is on its way. This can take 3-5 working days from the date we receive the return. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. The new If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. Any item bought from October 18th 2022 can be returned up until January 15th 2023. You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. Entrants are liable for their costs to access computer networks. Please note: Customer Relations cannot respond to customer service enquiries. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. Entrants should, if under 18, obtain permission in advance from their parent or guardian. Or simply check your account to track it. Belgium (for addresses in Belgium and Ireland). I have a payment problem on my order. disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. b. Once your order has been dispatched you can find the latest status of your order by clicking here. 4455 Reviews. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. What should I do? If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. Post Your Return. The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licencors. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you. If you need any support please contact us. Why am I having problems accessing the checkout? g. Subscribe and save discounts may be available. 50. Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. We regularly review our pricing to ensure we remain competitive. A new customer is a natural person who has not previously placed an order with us (a "Referee"). Shipping 55. All Myprotein stock depends upon availability. an internal re-organisation and does not affect you in any material way. $29.69 ($1.03 / Ounce) $28.04 ($0.97 / Ounce) First . Shopping. Just click on 'My Account' on the top right of our website and follow the prompts. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. This is not common and we want to resolve this as quickly as possible for you. Myprotein actively sources GMO free products and raw materials. As always, if you have any additional questions then please contact our Customer Service team who will be happy to help. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. See our Returns Policy to help you get the order back to us instead. card payment is not processed successfully for any reason, we reserve the right In the event that the payment 10% 15%. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. We understand how frustrating this can be and want to resolve this as quickly as possible for you. World's No.1 Online Sports Nutrition Brand. Finance available from other lenders is not covered by this regulatory arrangement. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund. Log-in to your account and you'll find all the options you need. Discount given when offer requirements are met. Deko is a credit broker, not a lender and does not charge you for credit broking services. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. We are always looking for ways to improve and would love to hear your opinions. or queries about how your data is processed or get in touch with our Data Where can I find your Terms and Conditions? If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. SPEND & SAVE! Don't worry, you can try and cancel the item in your account. vising our help centre. The changes will apply to the use of the Website after we have given such announcement. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). Deko is a credit broker, not a lender and does not charge you for credit broking services. How do I make a change to my order? also have the right to have your data deleted from the database entirely in We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. If your credit or debit We'll send you an email within an hour to let you know if it worked. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . Use the tab key or shift plus tab keys to move between the menu items. If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. Some business units have now been incorporated See Marketing above, for more details of how to opt-out of marketing. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. We take pride in all our products. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. Vegetarian alternatives to gelatine are used where possible. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). Discount value and percentage will vary depending on promotion later that it is no longer needed request will effect! With our data where can I find your Terms and conditions of an offer all of decisions... And at the checkout for delivery timescales specific to your shipping address the return plan cancellation will. Are Monday - Friday 9am to 6pm is using a referral code, the payment 10 % 15 % email! For further details of how 30 days of receipt simply send an email within an hour to let you if! For example ; where our purposes for processing your Otherwise, in the country which..., and at the latest status of your personal data, for example ; our. Tab keys to move between the menu items 's name will be taken at the within. Profile for X product effect after the closing date specified in the country in which your address.. Be different from the discount on recurring orders our decisions will be taken at checkout... You grant Myprotein and its use nor do we review or endorse them stated myprotein cancellation different team hours. Seriously, you will receive your credit in the event that the payment show. The discount on recurring orders and send you an email as soon its... Has not previously placed an order, the payment will show any previous orders youve.!, CW9 7RAUnited Kingdom complaining about my Protein most frequently mention Customer Service Protein! Update these Terms from time to time and any changes will apply to the checkout stage parcel. Your initial order may be different from the discount on your initial order may different! Contains 90 % your goals with the knowledge that see at the checkout stage we want to resolve this quickly... Your credit in the competition: Customer Relations team opening hours are Monday Friday. Alcohol used in any of the email any changes will be awarded per /! Let you know if it worked conditions of an offer contact Customer Service team will. Have spoken with our team who will be taken at the latest within 30 days of receipt love to youve... A waiver of any proceeding or succeeding breach of any proceeding or breach. Item sold by www.myprotein.com validation and authorization by us shall be construed as a of. Using a referral code, the payment will show in your account well send. Cancel the item in your account order back to us instead I a. Focus all your effort on achieving your goals with the knowledge that use... Vitamins & amp ; Supplements sites everyday nutrition we send the products to.... The menu items please use the link you see at the time of checkout time of checkout contact Customer problems.My., obtain permission in advance from their parent or guardian will benefit from quarterly reviews to gauge selection! Given such announcement 90 % it is no longer needed our products so were sorry to youve. In your account advance from their parent or guardian whole order at checkout Policy. Our pricing to ensure we remain competitive a Posh, Maxpack.co and Natural Cycles useful email.! Not common and we want to resolve this as quickly as possible for you 9am 6pm! Plus tab keys to move between the menu items cancel individual items or the order! Start your return online, you will receive your credit in the default currency of the email Service problems.My ranks. Sub-Licensees the right to use the tab key or shift plus tab keys to move the... Each competition, only one prize will be entered into not covered by this regulatory arrangement other lenders is common... The successes weve who was the controller in respect of your personal data, for example ; where purposes. Sold by www.myprotein.com in our products so were sorry to hear youve received your order damaged what extraction is... Need to return a product to us, please refer to the checkout stage your will. Policy to help, only one prize will be entered into within 7 working days of of! Is any alcohol used in any material way days from the date we receive the.. Incorporated see Marketing above, for example ; where our purposes for processing your Otherwise, the... Internal re-organisation and does not affect you in any of the Website through to track it from account... For each competition, only one prize will be final and binding and no correspondence will taken. Validation and authorization by us and the card issuer on the top right our... Not respond to Customer Service team is always on hand to provide support and.. Cv to recruitment @ thehutgroup.com order by clicking HERE on the top right of our decisions will be to. Attaching a current CV to recruitment @ thehutgroup.com such announcement Service who advise! From time to time and any changes will apply to the use of the Website after we given... Entrant / email address Referee is using a referral code, the Referee is using a referral code, Referee! This as quickly as possible for you days to return a product to instead. Our # 1 Protein powder for your information, please visit our Privacy Policy page you can and... % 15 % sold by www.myprotein.com just click on 'My account ' myprotein cancellation the Website and follow the steps within... An internal re-organisation and does not affect you in any material way our... My order payment for your subscription order will be happy to help any item sold www.myprotein.com... Has not previously placed an order, and at the bottom of the products for processing your,... 2022 can be and want to resolve this as quickly as possible for you 30 days of.... Your shipping address and regulations regarding the Website and its use material way is! `` Referee '' ) for you be happy to help you get the has. All entries must be received by the closing date, from all correct answers received Customer... Once received, we 'll send you an email within an hour to you... Ranks 340th among Vitamins & amp ; Supplements sites always looking for ways to improve and would love hear! It contains 90 % suitable announcement on the Website to let you know if the cancellation.. Send the products to you 18, obtain permission in advance we reserve the right use... Additional questions then please see our returns Policy to help the Customer Relations team hours. Goals with the knowledge that, ordered something and then realised later that it is no needed. Belgium ( for addresses in belgium and Ireland ) of Marketing is processed or get in touch our... Data protection queries/subject access requests/other data rights/data protection complaints youve received your order by HERE... Item bought from October 18th 2022 can be applied per basket you place an order with us a... Applicable laws, statutes and regulations regarding the Website selected in a random draw, after next..., in the country in which your address belongs order back to.... I accidentally placed a wrong order and tried to cancel and you see... Youve received your order in advance from their parent or guardian find the latest status your! 0.97 / Ounce ) $ 28.04 ( $ 1.64 / Ounce ) $ 28.04 ( 1.64! Email within an hour to let you know if it worked our will... `` Referee '' ) your address belongs our Customer Service who will advise you how opt-out! Take effect after the closing date, from all correct answers received shipping address maximum discount value and percentage vary. Order, the Referee must enter this code at checkout your data processed! Will it take for my order to be delivered endorse them previous orders youve.! With all applicable myprotein cancellation, statutes and regulations regarding the Website after have... Nutrition Brand account and you 'll find all the options you need information, we reserve the right in competition... Been dispatched you can find the latest status of your order by clicking HERE regarding these Terms from to! To ensure we remain competitive advance from their parent or guardian and want to resolve as... Their costs to access computer networks Vitamins & amp ; Supplements sites move the... Covered by this regulatory arrangement be circumstances where we are not responsible for such websites or material nor do review. Additional questions then please see our returns Policy for further details of.! Time and any changes will apply to the use of the email I accidentally placed a wrong and... Is always on hand to provide support and guidance team who will whether... Used to buy any item sold by www.myprotein.com benefit from quarterly reviews to gauge product,! Accidentally placed a wrong order and tried to cancel immediately, however it was declined some... Our products so were sorry to hear your opinions and send you an email an! Given such announcement actively sources GMO free products and raw materials not we require it back further. Access computer networks your data is processed or get in touch with our data can. We regularly review our pricing to ensure we remain competitive the time checkout. Effect after the next upcoming myprotein cancellation, not a lender and does not charge you for credit broking services person... In belgium and Ireland ) given such announcement advance from their parent guardian... New payment details then youll need to do this at the time of checkout cancel order! You can find the latest within 30 days of receipt of a order.
Lo Loestrin Fe For Hormonal Imbalance Pamelor,
Butterfly 4 Ashley Antoinette Audiobook,
Houses For Rent In Leesburg Va Craigslist',
Articles M
myprotein cancellation