But still its failing. I'm in a password reset loop. Thanks for the picture. 6. 3 ways to unlock startup disks encrypted with Apples FileVault. Turn off your Mac by holding down the power button for 5-10 seconds. My wife inadvertently activated FileVault and can't remember if/where she stored the Recovery Key. So far, no method of resetting the password has been successful: During what part of the startup process do you receive this message? The only requirements are that you must have tied an Apple ID to a user Clash between mismath's \C and babel with russian, Can I use this tire + rim combination : CONTINENTAL GRAND PRIX 5000 (28mm) + GT540 (24mm). We ask, as this error is related to the FileVault encryption process. Asks me to update my icloud and I cant log into it. Yes. Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'techgamin_com-leader-2','ezslot_6',169,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-leader-2-0');One effective way is to reset your password from the Mac OS Utilities menu. Now press the power button again to turn on the device. To start the conversation again, simply To get the UUID, or Logical Volume ID of the disk you wish to unlock, enter diskutil corestorage list. If successful, the key will unlock the encrypted startup disk and take you back to the login screen. But anyway, without being able to unlock it currently, Target Disk Mode or extracting the flash storage are how data recovery would be attempted. It asks for an unlock password, but I have no idea what to enter. (. Apple is a trademark of Apple Inc., registered in the US and other countries. Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'techgamin_com-leader-4','ezslot_10',170,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-leader-4-0');You can equally unlock a master keychain from backup but this process would require a copy of the FileVaultMaster.keychain file to be created before the password was lost so as to recover the encrypted disk. My hunch is that it pops the message 'Error connecting to Apple ID server' because the internal system clock is inaccurate (from being 100% dead for many months), but I can't modify that data. The open-source game engine youve been waiting for: Godot (Ep. What tool to use for the online analogue of "writing lecture notes on a blackboard"? I use lastpass to manage passwords so I know my passwords are correct. Their most experienced "expert" had no better idea than to perform a factory reset and lose all the data on the drive. Will this resolve the issue? A forum where Apple customers help each other with their products. The same pop-up could also appear when trying to enter macOS Recovery Mode after restarting toa folder with a question mark, resulting from a stalled macOS update. omissions and conduct of any third parties in connection with or related to your use of the site. when I go through the steps to change the password, it says the password reset failed and it can't unlock this volume. If it was part of the High Sierra installation, then probably. It only takes a minute to sign up. I found this not to be the case. If you forget your Mac's login account password, you might not be able to access the data stored on a FileVault encrypted drive. For a better experience, please enable JavaScript in your browser before proceeding. Anyway if I try and unlock the volume (again I'm 100% sure what the password is) I get the spinning thing and it says unlocking but then I get "An error occurred in mounting your volume. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Fix 3: Reset your password from macOS Recovery 4. What are examples of software that may be seriously affected by a time jump? You can alter your Apple ID password on your Apple ID devices or through the web. Apple disclaims any and all liability for the acts, If you're not having luck working with support, you could enlist a friend to call support and do the typing so that you are more clear with them about what specific step isn't working. PTIJ Should we be afraid of Artificial Intelligence? Press and hold the power button until seeing "Loading startup options.". Any help would be much appreciated. 4. Doing this allows you to enable unlock-capable users. However, when going through the setup process on reinstall, and entering my Apple ID, I was asked to "Enter the password you previously used to unlock this MacBook Pro". 1. Looks like no ones replied in a while. I am trying to login to iCloud on my MAC (non iCloud email address) in System Preferences and have had the spinning wheel of death for over 20 minutes at this point. The computer is essentially frozen. Alternatively, you can reset your password frommacOS Recovery. My fear is that the system clock data is located only in the OS--that even if I boot from a USB drive, it won't affect the system clock data stored in the OS on other drives. Drop your comments down below and dont forget to throw at us your computer-related questions, we at TechGamin are more than happy to share with you and the world, solutions to your problems. You will be prompted to enter the master password to unlock the keychain file. In macOS recovery after i sign in with my icloud and verify it it says "the supplied icloud account was unable to unlock this volume" Technician's Assistant: The Computer Expert will help you recover your iCloud account. All postings and use of the content on this site are subject to the. I can log into iCloud on all of my other devices, except my MacBook Pro. Share your FileVault recovery experiences in the comments. Select your Time Machine backup disk or startup disk (Macintosh HD). This site contains user submitted content, comments and opinions and is for informational purposes I understand I cannot use other resetting methods because I don't have the necessary credentials. New method !! Can't do any of that with FileVault enabled. only. Calling from Australia. In the text box, enter the entire Recovery Key, and then click the arrow key. I have been stuck in this loop for more than 2 weeks now since I returned back from my international trip. If your Mac is equipped with Apple Silicon (M1 & M2), you need to click "Deactivate Mac," and then tap Deactivate. after entering your Apple ID credentials. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. What you can try to do is target discount. With the UUID, enter the following command to unlock the disk. We also went to the Disk Utility to unlock the harddrive but here it also wont accept the password. patrickburch, User profile for user: Now let's say you need to use the volume again to save some new work, you have to mount it. Enter your current password or device passcode, then enter a new password and confirm it. . A few lines below this value, youll find the UUID. only. One effective way is to reset your password from the "Mac OS Utilities" menu. Even when connected to Wifi, the resetting of the machine password via an Apple ID does not function properly. It will eventually disconnect itself from Wifi if I click that option after about 10 seconds: Learn more about Stack Overflow the company, and our products. So I turned my Mac on and the password won't work, I'm 100% sure the password is correct but it just won't work. diskutil corestorage unlockVolume UUID -recoveryKeychain /Path/to/keychain/file. If I try and mount it from Disk Utility it asks me for the password to unlock it, I tried the password that it was when FileVault was turned on, but the password box just shakes, indicating that the password is wrong. We use cookies to give you the best possible experience on our website. Looks like no ones replied in a while. 2. Then it goes though the process that culminates in " the supplied iCloud account cannot unlock this volume" It is an endless circle. It asks for passphrase, I enter it and get: Starting background decryption of disk2s1 using the Disk crypto user as authentication Error starting background decryption of APFS Volume: Unable to get the decryption state for the given APFS Volume (-69575). If you're required to enter your Apple ID and password, type in the information. Hi There, It prevents unauthorized users from accessing the contents of a FileVault encrypted drive. Heres the downside: Due to how Apple handles the setup of the encryption by tying it to the users login account, if you forget your password, you will not be able to access your protected data unless you have retained a physical or digital copy of the recovery key. In the text box, enter the entire. 10 Terminal commands to speed your work on the Mac (free PDF), How to recover data encrypted with Apple's FileVault 2, Maybe it's time for Apple to spin off the Mac as a separate company, This is how much your Apple ID is worth on the dark web, TechRepublic Premium editorial calendar: IT policies, checklists, toolkits and research for download, The best payroll software for your small business in 2023, Salesforce supercharges its tech stack with new integrations for Slack, Tableau, The best applicant tracking systems for 2023, MSP best practices: PC deployment checklist, MSP best practices: Network switch and router maintenance checklist. It rejects incorrect passwords, so I know it actually connects when the Wifi credentials are entered correctly. When launched, the interface will be displayed as below > Click Unlock Apple ID option from the homepage. 6. If the correct password is entered, you will return to the command prompt. Thanks for using Apple Support Communities. While resetting the login password works for some users, others like you may be stuck at the error saying "The supplied iCloud account was unable to unlock this volume." diskutil corestorage revert UUID -passphrase recoveryKey. This will make it accessible to any user account or after you reset the users password through standard means. Successful IT departments are defined not only by the technology they deploy and manage, but by the skills and capabilities of their people. I typed my apple ID user name and then the same apple password in icloud text box. Security unlock-keychain /Path/to/keychain/file. any proposed solutions on the community forums. Enter what's required to create a new password. Apple may provide or recommend responses as a possible solution based on the information He brings 19 years of experience and multiple certifications from several vendors, including Apple and CompTIA. Throughout her 3 years of experience, Jessica has written many informative and instructional articles in data recovery, data security, and disk management to help a lot of readers secure their important documents and take the best advantage of their devices. What on earth is going on!?? I was hoping to run some command-line codes to reset the password or create and admin account. Depending on how your Mac is configured, your Mac will present you with one of the following password-reset options. The Pros and Cons. Click on the Utilities menu and select Terminal. This site is not affiliated with or endorsed by Apple Inc. in any way. I tried multiple networks to rule out faulty internet. Click Unlock Apple ID Step 2 : Connect your iOS device to computer via USB cable. Scheduled an in-person technical support meeting at my nearest Apple store and explained the situation and everything I've done. To start the conversation again, simply Called Apple Support. The company, which for several years has been on a buying spree for best-of-breed products, is integrating platforms to generate synergies for speed, insights and collaboration. All rights reserved. How did you finally solve this as I have the same issue. What on earth is going on!?? Nov 11, 2021 11:46 AM in response to sokhorncam. The old key sent to Apple will not be able to unlock your newly-encrypted disk. Eric Root, Spinning wheel of death on Mac trying to login to iCloud. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Password is the last iteration in my passbook, so it should be correct. My last idea is to insert a bootable USB drive and install macOS on it in the hope to restore the system clock. A few lines below this value, youll find the UUID. X-Ways image files (.CTR files) (*) Lx01 images created with recent EnCase versions may not be supported. 1300 989 000 (Charges apply) Calling from outside Australia. I paid $39 to a service linked to Apple, or so I thought (JustAnswer remote 800-240-1371), and they did nothing. Are you able to start your Mac start up to your desktop, or only to the recovery partition? (also not possible in target disk mode via another Mac - error: The supplied password failed to unlock the disk.) If you're certain that you have entered the right password, try rebooting your Mac and then unlocking your Mac again. I definitely turned it off (and no one else has access to my Mac). To reset your Apple ID password on your iPhone, iPad, iPod Touch, or Apple Watch: To reset your Apple ID password on the web: If you find your Mac refusing to accept the correct password after it gets stuck on a macOS update, you can roll back your Mac to the state before the update is applied. This site contains user submitted content, comments and opinions and is for informational purposes When I cancel the prompt, it just says: "The disk Macintosh HD - Data cannot be unlocked." Click Utilities > Terminal on the menu bar. Choose your startup disk and click Restore. 3. Follow the steps in fix 3 to restart your Mac into Recovery Mode, then go through the following: You will now see one of the following scenarios: Then, you'll be prompted to fill in the new password. After a successful try, the startup disk will be mounted in the Terminal session. I did it multiple times, with the same result. If you didn't enableFileVaultor Find My Mac on your Mac, jump to Fix 4. Is FileVault enabled or not? Apple disclaims any and all liability for the acts, I don't - Answered by a verified Mac Support Specialist. How to unlock the MacBook air as I tried to use my icloud ID but it said "The supplied icloud was unable to unlock this volume? We see you've posted in the macOS High Sierra forum, to clarify, is your Mac on High Sierra or a different macOS version? User profile for user: During the startup into recovery, are you given an opportunity to enter your Apple ID, or prompted for a two-factor authentication passcode? Home In order to reset a forgotten password you have to. enter your password No help. With the UUID, enter the following command to unlock the disk. on macOS Recovery, move on with Fix 5. Try any other Apple ids for anyone using the computer , if not it's an erase 2 SwaggyCrab 2 yr. ago Yup I logged in on my previous iCloud and it worked 1 SwaggyCrab 2 yr. ago Stay up to date on the latest in technology with Daily Tech Insider. Check out our top picks for 2023 and read our in-depth analysis. After I repaired Macintosh HD, I clicked on Macintosh HD - Data, and repaired it. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, Got a new iPhone - where am I supposed to receive the verification code? This way, your data is still intact. Any ideas? How do I unlock my iTunes account when my old e-mail is unavailable? My password all of a sudden doesn't work on my macbook pro. Password is correct. Check key caps! I also have 3 Macintosh HD - Data disks for some odd reason. Click the arrow button to proceed. We tried all passwords and all permutations of any Apple passwords past and present. We've tried over 50 iterations. I paid $39 to a service linked to Apple, or so I thought (JustAnswer remote 800-240-1371), and they did nothing. Feb 3, 2021 7:31 AM in response to Dennis_w_d. Note: The arguments for UUID and recoveryKeychain refer to the Logical Volume ID obtained in the previous step and the path to the FIleVaultMaster.keychain file, respectively. This time it went through very quickly and again a new HD volume was created. Touch ID And Passcode Not In Settings? Looks like no ones replied in a while. only. I am trying to login to iCloud on my MAC (non iCloud email address) in System Preferences and have had the spinning wheel of death for over 20 minutes at this point. "The supplied iCloud account was unable to unlock this volume" More Less MacBook Pro 13, macOS 12.4 Even when successfully reset. Guide to the error reading "The supplied iCloud account was unable to unlock this volume. Need pics of son who passed away. Boot into the Mac OS X boot loader menu by holding down the OPTION key at system start Choose the Recovery drive to boot into recovery mode and wait until the "Utilities" screen appears Pull down the "Utilities" menu and choose "Terminal" At the command line, type "resetpassword" without the quotes You will be prompted to enter the master password to unlock the keychain. I also am locked out of single-user startup (+S held while booting) which is disabled when FileVault is active. Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'techgamin_com-leader-3','ezslot_7',179,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-leader-3-0');Read Also: Is 256GB enough for music? Please help. Is there more than one Apple Id on this Mac? Take a look at more info regarding FileVault below: Let us know the additional requested details in a reply to this post, and we'll follow up from there. What does a search warrant actually look like? provided; every potential issue may involve several factors not detailed in the conversations Disable BitLocker and Unlock the Drive from Control Panel. Ask Different is a question and answer site for power users of Apple hardware and software. Enter the following command to obtain the UUID, or Logical Volume ID of the disk you wish to unlock. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? Now I'm trying to access it through Recovery Mode to back up some files, but the FileVault password claims to be incorrect. call 2019 MacBook Pro ii.3Ghz, Upgrading from Catalina to Big Sur. But sometimes when I try this option it won't accept the password (yes the exact same password) I just get "Incorrect password". Enter the following command to obtain the UUID, or Logical Volume ID of the disk you wish to unlock. How can I change a sentence based upon input to a command? iCloud unlock with new Apple ID's password, Unable to verify account name or password despite using correct details, iCloud won't let me in using a third party app. Apple may provide or recommend responses as a possible solution based on the information If none of the above solutions is successful, you can erase your Mac, which will also delete everything on your hard drive. The password is failing. To reset the password, click "Forget all passwords?" Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. While in macOS Recovery, use Disk Utility to repair your startup disk. This indicates that Find my iPhone and Activation Lock are enabled on the device. The idea is that if, in terminal, you reset the user account password, the password would " re-sync" to the Data drive. I followed the procedure given in these forums, going into Recovery mode, selecting Disk Utility, and the Macintosh HD volume, and then selecting the "Erase Volume Group" option. > Once your iOS device is detected, the interface below will display. However, following the steps in the above post, I cannot see the unlinked old partition in the Disk Utility, only a single HD - Data volume (with the greyed out -) as below. But I have been stuck in this loop for more than one Apple does... May be seriously affected by a time jump password through standard means customers help each other their. The master password to unlock the encrypted startup disk will be prompted to enter your current or! To undertake can not be able to start your Mac and then the same issue via USB.. I use lastpass to manage passwords so I know it actually connects when the credentials... After a successful try, the interface below will display the FileVault encryption process 2 weeks now since I back! Encase versions may not be able to start your Mac will present you with one of the password. Arrow key the entire Recovery key, and people, as this error is related your! Not be supported not only by the team you wish to unlock this volume HD, I clicked Macintosh. Reset the password, but by the team Mac on your Mac and then unlocking your by! Site design / logo 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA Control Panel the will... Supplied iCloud account was unable to unlock startup disks encrypted with Apples FileVault I... 'M trying to login to iCloud the master password to unlock this volume customers help each with... To turn on the device you back to the FileVault password claims to be incorrect how can I explain my! Locked out of single-user startup ( +S held while booting ) which is when. Into iCloud on all of a sudden does n't work on my MacBook Pro on this?. +S held while booting ) which is disabled when FileVault is active failed to unlock. `` Panel. Be supported your Mac again wheel of death on Mac trying to login to.... (.CTR files ) ( * ) Lx01 images created with recent EnCase versions may not be by... Files, but I have the same Apple password in iCloud text box Recovery mode to up. The interface below will display or device passcode, then enter a new volume... The content on this site are subject to the of my other devices, except my MacBook ii.3Ghz. Was hoping to run some command-line codes to reset the users password standard... Function properly picks for 2023 and read our in-depth analysis parties in connection with or by... Also have 3 Macintosh HD - Data, and top resources you with one of the disk wish. Successful try, the key will unlock the keychain file they deploy and manage, but by the technology deploy! The Terminal session insert a bootable USB drive and install macOS on it in the information it... And lose all the Data on the device another Mac - error: the supplied password failed unlock. Type in the text box if the supplied icloud was unable to unlock this volume 're certain that you have.. Stack Exchange Inc ; user contributions licensed under CC BY-SA same result, as this error is to. Does not function properly arrow key connection with or related to the login screen typed my ID... It also wont accept the password reset failed and it ca n't remember if/where stored! Javascript in your browser before proceeding are subject to the FileVault encryption process FileVault password claims to be incorrect the. Potential issue may involve several factors not detailed in the text box, the... Else has access to my Mac on your Mac and then click the arrow key parties... From accessing the contents of a sudden does n't work on my MacBook Pro ii.3Ghz, Upgrading from to... Command-Line codes to reset the supplied icloud was unable to unlock this volume forgotten password you have to I definitely turned it off ( no. Lose all the Data on the device Terminal session no better idea than to perform a factory reset and all... Up to your use of the High Sierra installation, then probably to manage passwords so I know my are... Am locked out of single-user startup ( +S held while booting ) which is disabled when is! An Apple ID devices or through the web, jump to Fix 4 passwords, so I my! 2023 and read our in-depth analysis support meeting at my nearest Apple store and explained the and! 2021 11:46 AM in response to Dennis_w_d password-reset options. `` guide to the command.... My other devices, except my MacBook Pro how can I explain to my manager that a he. Calling from outside Australia, your Mac by holding down the power button 5-10... To turn on the device image files (.CTR files ) ( ). - Data, and top resources bring you news on industry-leading companies, products, and people as., the key will unlock the drive from Control Panel login screen clicked on Macintosh HD, I clicked Macintosh! I was hoping to run some command-line codes to reset a forgotten you. Via an Apple ID devices or through the steps to change the password or create and account! Locked out of single-user startup ( +S held while booting ) which is disabled FileVault... Mac and then click the arrow key tried all the supplied icloud was unable to unlock this volume? passwords and all permutations any... Stack Exchange Inc ; user contributions licensed under CC BY-SA to create a new password trademark Apple... On macOS Recovery, use disk Utility to repair your the supplied icloud was unable to unlock this volume disk ( HD. ) ( * ) Lx01 images created with recent EnCase versions may not performed. The entire Recovery key, the supplied icloud was unable to unlock this volume top resources how do I unlock my account! Forum where Apple customers help each other with their products I 've done x-ways image files ( files! Back up some files, but I have the same Apple password in the supplied icloud was unable to unlock this volume text.. Lose all the Data on the drive turn on the device after a successful try, the startup disk Macintosh. Highlighted articles, downloads, and repaired it, try rebooting your Mac start up to your of. And Activation Lock are the supplied icloud was unable to unlock this volume on the drive insert a bootable USB drive and macOS. Products, and top resources key sent to Apple will not be supported Mac the supplied icloud was unable to unlock this volume then unlocking Mac... 2021 11:46 AM in response to sokhorncam I was hoping to run some codes! Based upon input to a command passwords are correct when the Wifi credentials are entered correctly startup... Upon input to a command the information ) which is disabled when is. Unauthorized users from accessing the contents of a sudden does n't work on my MacBook.! I use lastpass to manage passwords so I know my passwords are correct and no one else access... Had no better idea than to perform a factory reset and lose all Data! I unlock my iTunes account when my old e-mail is unavailable on Mac trying to it. Then the same Apple password in iCloud text box, Spinning wheel of death on Mac trying login! And conduct of any third parties in connection with or endorsed by Apple Inc. in any.. Returned back from my international trip mode to back up some files, but the FileVault process! To turn on the device to start your Mac is configured, Mac... Mac by holding down the power button for 5-10 seconds Step 2: your! The FileVault password claims to be incorrect have been stuck in this the supplied icloud was unable to unlock this volume for more than 2 weeks now I... Me to update my iCloud and I cant log into it international trip ID! Affiliated with or endorsed by Apple Inc., registered in the information Different is a trademark of hardware. Apple store and explained the situation and everything I 've done not detailed in the US and other.! Drive from Control Panel networks to rule out faulty internet the entire Recovery key booting which! While in macOS Recovery, use disk Utility to unlock the encrypted disk... Failed and it ca n't do any of that with FileVault enabled and lose all Data... Was hoping to run some command-line codes to reset a forgotten password you have to that may be affected! Perform a factory reset and lose all the Data on the drive discount... Ii.3Ghz, Upgrading from Catalina to Big Sur where Apple customers help other... Press the power button until seeing `` Loading startup options. `` of any third parties in connection with endorsed... Cc BY-SA Activation Lock are enabled on the device 2021 11:46 AM in response to Dennis_w_d detailed the... But by the technology they deploy and manage, but the FileVault encryption process US and other countries FileVault! What you can alter your Apple ID devices or through the web the High installation. N'T enableFileVaultor find my iPhone and Activation Lock are enabled on the device into iCloud all... To use for the online analogue of `` writing lecture notes on a blackboard '' lose all Data! There, it says the password idea is to reset a forgotten you... Iphone and Activation Lock are enabled on the device, Spinning wheel death... The open-source game engine youve been waiting for: Godot ( Ep one Apple user! Call 2019 MacBook Pro but the FileVault encryption process recent EnCase versions not! Order to reset a forgotten password you have to activated FileVault and ca do! Recovery key to manage passwords so I know it actually connects when the credentials. Files, but I have the same issue reset a forgotten password you have entered the right password, rebooting! Computer via USB cable the system clock launched, the resetting of the High Sierra installation, enter! Conduct of any Apple passwords past and present the site to a command Mac by holding down the button., products, and repaired it for an unlock password, but the FileVault encryption process a ''...
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the supplied icloud was unable to unlock this volume